Privacy Policy

Privacy Policy

This policy explains our privacy practices for (the "Site"), FreshKet’s mobile applications (the "Apps") and services provided by Polar Bear Mission Company Limited (FreshKet Marketplace, collectively, "FreshKet").

Collection of your Personal Information

FreshKet may collect personally identifiable information, such as your name. If you purchase products or services on FreshKet’s site or apps, we collect address, billing and delivering information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future. In case the purchase is paid by credit or debit card, the information of cards may be store by 3rd party payment processing institution. FreshKet does not store or keep such information. 3rd Party is only allow to use such information to complete the purchase transaction on FreshKet Marketplace. Information about your computer or mobile device’s hardware and software may be automatically collected by FreshKet. This information can include: your IP address, Geo-location, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the FreshKet’s website and apps.

Use of your Personal Information

FreshKet collects and uses your personal information to operate its website(s), apps and deliver the services you have requested.

FreshKet may also use your personally identifiable information to inform you of other products or services available from FreshKet and its affiliates. FreshKet may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

FreshKet does not sell, rent or lease its customer lists to third parties.

FreshKet may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to FreshKet, and they are required to maintain the confidentiality of your information.

FreshKet may keep track of the websites and pages our users visit within FreshKet, in order to determine what services are the most popular. This data is used to deliver customised content and advertising within FreshKet to customers whose behaviour indicates that they are interested in a particular subject area.

FreshKet will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on FreshKet; (b) protect and defend the rights or property of FreshKet; and, (c) act under exigent circumstances to protect the personal safety of users of FreshKet, or the public.

Use of Geo-Location

Geo-location is required to use in order to provide you FreshKet’s service. When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city and area you are located in order to display the relevant information to you. We will not share your current location with other users or partners.

If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.

Security of your Personal Information

Your personal information is extremely important to us. FreshKet secures your personal information from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. Although we try our best to protect your information, we cannot completely eliminate security risks associated with personal information.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from FreshKet by contacting us at

Changes to this Statement

FreshKet will occasionally update this Statement of Privacy to reflect company and customer feedback. FreshKet encourages you to periodically review this Statement to be informed of how FreshKet is protecting your information.

Contact Information

If you believe that FreshKet has not adhered to this Statement, please contact FreshKet at:

Polar Bear Mission Company Limited
163/141 Soi Prachautid 11 Donmuang
Bangkok Thailand